Reducing Cost-to-Serve in Service-Led Organisations
Optimize Works works with operations leaders in service-driven organisations, including insurance and field service, where backlog, manual processes, and SLA pressure are daily realities.
We start with how work actually flows through your teams > ownership, handoffs, and bottlenecks…. Then apply low-disruption AI only where it safely reduces manual effort, operational risk, and cost-to-serve
Book an AI Maturity Assessment
Why Optimize Works?
Optimize Works was built from inside service-heavy operations, not from consulting theory or technology hype.
We’ve run teams where backlog, SLA pressure, manual work, and competing priorities are everyday realities. That experience shapes how we approach AI: cautiously, practically, and always in service of operational stability.
Rather than introducing tools and asking teams to adapt, we start with workflows, ownership, and how work actually moves through the organisation. AI is applied only where it reduces manual effort, operational risk, and cost-to-serve without disrupting performance.
This approach is designed for operations leaders who need results they can stand behind, not experiments they need to manage.
Our Solutions
Practical, low-disruption improvements designed for service-heavy operations.
Operational Review
A structured review of how work actually flows through your operation, identifying bottlenecks, manual effort, and SLA risk that drive cost-to-serve.
Workflow-Intelligent Automation
Targeted automation applied to real workflows to reduce repetitive manual work, improve consistency, and lower operational risk, without disrupting teams.
Workflow & Ownership Optimisation
Clarify ownership, handoffs, and decision points across service workflows to reduce friction, rework, and hidden cost-to-serve.
Low-Disruption Implementation
Deliver measurable improvements quickly, focusing on adoption and stability rather than large-scale transformation or experimentation.
Who We Help
Service-heavy organisations where operational performance matters.
Service-Heavy Organisations
Organisations where value is delivered through people, workflows, and responsiveness — and where backlog, manual processes, and SLA pressure directly impact cost-to-serve and customer experience.
Operations Leaders with Real Accountability
COOs, VP / Directors of Operations, and Heads of Service who own performance metrics such as SLAs, backlog, throughput, and operational cost and need improvements they can stand behind.
Insurance & Regulated Service Environments
Insurance carriers, brokers, and service organisations operating in regulated, high-volume environments where administrative drag, compliance effort, and fragmented workflows quietly drive up cost-to-serve.
Measurable Results
Outcomes we track and commit to, without destabilising operations.
Low Risk Approach
We start with contained, clearly scoped improvements designed to validate impact before broader rollout.
Administrative Load Reduction
By addressing workflow friction and repetitive tasks, we help teams materially reduce administrative overhead and improve throughput within existing structures.
Capacity Released
We focus on reducing avoidable manual effort and rework, creating meaningful capacity for higher-value operational work without increasing headcount.
Engagement Assurance
If early outcomes do not demonstrate clear operational value, we continue working with you to refine and stabilise the solution — at no additional cost — until it does.
Optimize Works Guarantee
“If you don’t achieve a clear return on your investment within 90 days… we work for free until you do.”
Contact
Email
Info@optimizeworks.net
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Optimize Works Ltd. is a limited company registered in England and Wales with registered number 16593933.
Privacy Policy
Optimize Works Ltd. ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website optimizeworks.net, utilize our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
1. Data Collection
We collect various types of information from and about you depending on how you interact with our services:
  • Personal Data: This includes information that can identify you directly or indirectly, such as your name, email address, phone number, company name, job title, and other contact details you provide when filling out forms on our website, signing up for newsletters, booking an audit, or communicating with us directly.
  • Usage Data: We automatically collect information about how you access and use our website, including your IP address, browser type, operating system, referral sources, pages visited, time spent on pages, and other diagnostic data. This helps us understand user behavior and improve our website experience.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. More details can be found in the "Cookies" section below.
2. Use of Information
The information we collect from you may be used for the following purposes:
  • To provide and maintain our services, including processing your requests for information or services.
  • To improve our website and services by understanding how users interact with them.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To send you marketing and promotional communications about our services, offers, and news that may be of interest to you, in accordance with your preferences.
  • To personalize your experience on our website.
  • To monitor and analyze usage and trends to improve your experience with our services.
  • To detect, prevent, and address technical issues or security incidents.
  • To comply with legal obligations and protect our legal rights.
3. Data Protection
We implement robust technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
  • Encryption of data in transit and at rest where appropriate.
  • Access controls to restrict who can access your personal data.
  • Regular security assessments and vulnerability testing.
  • Employee training on data protection best practices and policies.
  • Maintaining strict physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Cookies
Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies for several reasons:
  • Essential Cookies: Necessary for the website to function properly.
  • Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This enables us to improve how our website works.
  • Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize our content for you and remember your preferences.
  • Marketing Cookies: Record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or websites you visit.
5. Third-Party Services
We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that any third-party service providers we use adhere to appropriate data protection and security standards and are bound by contractual obligations to protect your data.
6. User Rights
Under data protection laws, you have certain rights regarding your personal data:
  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Contact Information for Privacy Inquiries
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
  • Address: Optimize Works Ltd. Poole, England, United Kingdom
We are committed to resolving any privacy-related concerns promptly and transparently.
8. Compliance with GDPR and UK Data Protection Laws
Optimize Works Ltd. is based in England and Wales and fully complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (DPA 2018) which incorporates GDPR principles into UK law. We process personal data only when we have a lawful basis to do so, which includes:
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where our use of your personal data is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where our use of your personal data is necessary for compliance with a legal or regulatory obligation.
  • Legitimate Interests: Where we have a legitimate interest in processing your personal data, provided these interests do not override your fundamental rights and freedoms.
We are registered with the Information Commissioner's Office (ICO) in the UK. If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the ICO.
Last updated: 10th October 2025